Details & Policies

Shipping & Processing Time

Processing: Most orders ship in 1-4 business days from Holbrook, Long Island, NY.

Free shipping on orders over $50. Standard delivery 3-7 days after shipment. Expedited options at checkout. Tracking email sent when your order ships.

Personalization Guide

Fill in the personalization box above the Add to Cart button before you add the item to your cart. We make it exactly as you type it, so please check spelling, capital letters, and dates.

Ordering several with different names? Add each item to your cart separately with its own name. If you set a quantity above 1 instead, list every name in the box, separated by commas.

Special requests (a specific font or layout): use the Gift message or special instructions box in your cart.

Returns & Custom Orders

Custom personalized items cannot be returned or exchanged. If your order arrives damaged or we made an error, we'll replace it or refund it immediately. Contact us within 30 days with a photo. Non-personalized items can be returned within 90 days — see our full return policy.

Care Instructions

Laser engraving is permanent and will never peel, fade, or wash off. Tumblers: Hand wash recommended. Wood items: Wipe clean with dry cloth. Acrylic: Soft cloth only. Jewelry: Store dry, avoid prolonged water exposure.

How It Works

1. Add Your Personalization
Fill in the personalization box above the Add to Cart button before adding the item to your cart. We review every order before it goes to production.
2. We Make It By Hand
Every gift is made in our Holbrook, NY workshop. Depending on the product, we laser engrave, UV DTF print, or sublimate — each method chosen for the best permanent result on that material.
3. Ships in 1–4 Business Days
Most orders ship within 1–4 business days. You'll get a tracking number by email as soon as your package leaves our workshop.
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