Refund policy

Return & Refund Policy

Personalized items — final sale. Because personalized and custom-made items are created just for you, they can't be returned or refunded — we can't resell a one-of-a-kind piece. This covers any order where a name, date, photo, or custom text was added.

Non-personalized items — 90-day returns

For items where personalization was not required or not requested, we offer a 90-day return window. To be eligible, your item must be in the same condition that you received it — unused, with any tags, and in its original packaging.

To start a return, email RJ@justalittlegift.com with your order number and a photo or description of the issue. If your return is approved, we'll email you a prepaid return shipping label along with instructions on how and where to send your package. Please don't ship anything back before you've received return confirmation from us — items sent back without approval can't be accepted. In that case we'll hold the item for 30 days from the time we receive it, and if no return label is provided by then, we'll dispose of it.

Damaged, defective, or our mistake — we fix it free

We stand behind every order and guarantee it ships with accurate personalization, free of damage or defects. If your item arrives damaged, defective, or with a personalization error we made, please contact us within 30 days of delivery with photo proof and we'll promptly remake and reship it, or issue a refund — your choice, at no cost to you. We are not responsible for personalization errors submitted by the customer at checkout (for example, a typo), but reach out and we'll do our best — usually a discounted remake.

📩 RJ@justalittlegift.com  •  We currently ship within the United States only.